Academic Structure for Diploma in Hotel
Management Front-Office Operations
A diploma in Hotel Management - Front Office Operations has a curriculum that has been specifically created to provide students with a thorough overview of the sector and the specialized skills needed for front office positions. Regularly covered in the curriculum are topics like:
S.No | Particulars | Description |
1. | Front Office Procedures | Check-in and check-out procedures, Guest registration and documentation, Handling guest inquiries and requests , Reservation management |
2. | Reservation Systems | Introduction to hotel reservation systems, Handling room bookings, cancellations, and modifications, Managing online reservations and distribution channels, Revenue management and maximizing room occupancy |
3. | Guest Relationship | Developing a warm and welcoming environment for visitors and being aware of their needs and preferences is the goal of guest relations, Providing specific requirements to customers, |
4. | Property Management Systems (PMS): | Overview of hotel property management systems, Managing guest information and profiles, Room assignments and tracking room availability, Billing and financial transactions |
5. | Front Office Accounting | Basics of accounting and financial operations in the front office, Handling payments, invoices, and guest accounts, Reporting and analysis of front-office financial data |