1.5 Years
Post Graduate
Hotel Management and Hospitality
The Post Graduate Diploma in Accommodation Operation program is designed to equip students with advanced knowledge and practical skills in hotel and accommodation management. This program provides a comprehensive understanding of various aspects of accommodation operations, including front office management, housekeeping, and facilities management. Graduates of this program will be prepared to assume leadership roles in the accommodation sector and ensure exceptional guest experiences.
| Semesters | Subjects |
| Semester I | Daily routines in Cleaning organizations |
| Floor Cleaning(Different types of floors) | |
| Examining the guest room's | |
| Quality Control | |
| Outsourcing | |
| Organization Chart of the Housekeeping Department | |
| New property organization work dealing. | |
| Housekeeping systems | |
| coordinating laundry services. | |
| Organisations for Linen Rooms | |
| Semester II | Accommodation of Guests with Disabilities Making of Beds |
| floor pantry | |
| Planning and organising | |
| Organisational Structure of the Housekeeping Division | |
| Housekeeping personnel | |
| Buying security and safety | |
| Budget and financial management | |
| Management of the Environment | |
| Managing Staffing |
(i). Surveys: Surveys should be conducted to determine how satisfied customers are, and changes should be made based on their comments to improve the overall guest experience.
(ii). The efficiency of the housekeeping schedule: Create a productive housekeeping routine to guarantee prompt room upkeep and cleaning, increasing visitor happiness.
(iii). Implementing eco-friendly practises: To fulfil your environmental obligations, put sustainable practises like energy saving and waste reduction into practice.
(iv). Programme for employee training: Make front desk staff training modules that will improve their customer service abilities and guarantee smooth interactions with visitors.
(v). Plan to Manage a Crisis: Create a thorough strategy to deal with crises and unforeseen circumstances for guests, assuring their safety and satisfaction.
PGD in Accommodation Operation books provide students with both a thorough general review of the subject matter and a close examination of their specific area of expertise. The following are some of the books for reference:
| Name of Author | Name of Book |
| B. Bhatnagar | Hotel Front Office: Operations and Management |
| Sudhir Andrews | Hotel Housekeeping: Operations and Management |
| R. R. Gupta | Front Office Management and Operations |
| S. C. Sharma | Hotel Management and Operations |
| Jagmohan Negi | Front Office: Operations and Management |
| B. Bhatnagar | Hotel Front Office: Operations and Management |
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