Diploma in Hotel Management Front Office Operation Course at Suresh Gyan Vihar University (SGVU), Jaipur Syllabus & Subjects Semester Wise

"Explore the comprehensive syllabus of the Diploma in Hotel Management Front Office Operation program, covering guest services, reservation management, and communication skills."

Syllabus for Diploma in Hotel Management Front Office Operation Course

The Diploma in Hotel Management - Front Office Operation program is designed to provide students with specialized knowledge and practical skills in front office management and guest services within the hospitality industry. This program equips individuals with the expertise required to excel in various roles at the front desk of hotels and resorts, including guest relations, reservations, and property management systems. The curriculum combines theoretical knowledge with hands-on training to prepare graduates for careers in hotel front-office operations.

Academic Structure for Diploma in Hotel Management Front-Office Operations

A diploma in Hotel Management - Front Office Operations has a curriculum that has been specifically created to provide students with a thorough overview of the sector and the specialized skills needed for front office positions. Regularly covered in the curriculum are topics like:

S.No	Particulars	Description
1.	Front Office Procedures	Check-in and check-out procedures, Guest registration and documentation, Handling guest inquiries and requests , Reservation management
2.	Reservation Systems	Introduction to hotel reservation systems, Handling room bookings, cancellations, and modifications, Managing online reservations and distribution channels, Revenue management and maximizing room occupancy
3.	Guest Relationship	Developing a warm and welcoming environment for visitors and being aware of their needs and preferences is the goal of guest relations, Providing specific requirements to customers,
4.	Property Management Systems (PMS):	Overview of hotel property management systems, Managing guest information and profiles, Room assignments and tracking room availability, Billing and financial transactions
5.	Front Office Accounting	Basics of accounting and financial operations in the front office, Handling payments, invoices, and guest accounts, Reporting and analysis of front-office financial data