Here's a brief overview of the syllabus and subjects commonly covered in a Diploma in Retail Management program:
Subject | Topics Covered |
Introduction to Retail Management | Overview of the retail industry, retail formats, and trends |
Retail Operations and Merchandising | Store layout and design, visual merchandising, inventory management |
Customer Relationship Management | Customer service strategies, handling customer inquiries and complaints |
Sales and Marketing in Retail | Sales techniques, advertising and promotion, market research |
Retail Analytics | Data analysis, key performance indicators, sales forecasting |
Retail Technology and E-commerce | Point of sale systems, e-commerce platforms, online retailing |
Supply Chain Management | Logistics, procurement, and inventory control in retail |
Retail Finance and Accounting | Financial management, budgeting, and retail accounting |
Retail Human Resource Management | Staffing, training and development, performance management |
Retail Laws and Ethics | Legal aspects of retail, consumer protection, ethical practices |
Projects
During a Diploma in Retail Management, students may be required to work
on various projects to gain practical experience and apply their
knowledge.
Projects in a Diploma in Retail Management include visual merchandising,
sales and promotion, market research, inventory management, and customer
service improvement
Reference Books
Here are some commonly recommended reference books for a Diploma in
Retail Management:
(1). "Retail Management: A Strategic Approach" by Barry Berman
and Joel R. Evans
(2). "Retailing Management" by Michael Levy and Barton A.
Weitz
(3). "Retail Management: Text and Cases" by Swapna Pradhan
(4). "Retail Management: Concepts and Techniques" by Avinash
K. Shrivastava
(5). "The New Rules of Retail: Competing in the World's Toughest
Marketplace" by Robin Lewis and Michael Dart
(6). "Retail Marketing Management: Principles and Practice" by
Chetan Bajaj and Neeru Bajaj
(7). "The Retail Value Chain: How to Gain Competitive Advantage
through Efficient Consumer Response (ECR) Strategies" by Sami Finne and
Hanna Sivonen