Post Graduate Diploma in Services Management: Courses, Admission, Syllabus, Colleges, Eligibility, Entrance Exam, Career Scope and Salary

(1). About the course

The PGD in Services Management is a two-year program that lasts one year. The route targets to decorate applicants' challenge expertise and talents whilst additionally equipping them with the abilities important to thrive within the ever-evolving housing finance sector. The route covers financing carrier quality, credit score chance management, administration, sales, preferred administration, and consumer engagement.

One of the program's essential goals is to make big specialists with stable hierarchical and managerial capacities in addition to a global viewpoint. Its goal is to provide a complete and incorporated control method for the economic offerings industries.

This postgraduate program aims to deepen students' knowledge of health services management and provide a platform for further study. Students will develop skills that are based on current thinking and practice while fostering intellectual independence. To be eligible for CEF reimbursement, students must complete the program within four years of the date of application approval.

PGDM applicants should hold a Bachelor's degree, preferably with at least 50% aggregate marks. Students pursuing this degree will gain experience in the field while studying in world-renowned business centers. They will be able to network with international professionals, and impress recruiters. Furthermore, a PGDM can help graduates get better job, increase their employability, and build a global network.

Course Highlights

Tabulated below are some of the major highlights of the PGD in Service Management course:

Particulars	Value
Course Name	Postgraduate Diploma in Service Management
Course Level	Postgraduate Diploma
Course Duration	2 years
Course Mode	Full-time, Distance, Part-time
Eligibility Criteria	Bachelor’s degree in any specialization with a minimum of 50% from a recognized university
Examination Type	Semester based
Admission Process	Merit-based/ Entrance exam based
Average Annual Fee	INR 20,000-12,00,000
Average Annual Salary	INR 2,00,000-36,00,000
Top College	Jaipuria Institute of Management - JIM Noida, New Horizon Leadership Institute, Swami Vivekanand Institute of Information Technology, etc.
Top Recruiters	Reliance, Flipkart, Accenture, Zee News, Snapdeal, etc.
Job Profiles	Operations Manager, Director of Performance Manager, Director of Process Manager, Sales/Business Development, Director of Services Manager, among others.

Why study PGD in Services Management?

Studying for a PGD in Services Management in India can offer several benefits and opportunities. Here are some reasons why you might consider pursuing a PGD in Services Management:

(ii). India's service sector is one of the fastest-growing sectors of the economy. With the increasing importance of the service industry in India and globally, there is a growing demand for skilled professionals who can effectively manage and deliver high-quality services. By studying Services Management, you can position yourself for numerous career opportunities in this thriving sector.

(iii). A PGD in Services Management can enhance your career prospects and open up higher-level managerial positions within service-oriented organizations. The program equips you with the necessary skills and knowledge to understand customer needs, develop service strategies, manage service operations, and ensure customer satisfaction. This can make you a valuable asset to organizations seeking to improve their service delivery and customer experience.

(iv). Many PGD programs in Services Management in India emphasize practical learning through case studies, industry projects, internships, and guest lectures from industry professionals. This hands-on approach allows you to apply theoretical concepts to real-world scenarios, gain practical experience, and develop a strong understanding of the challenges and dynamics of the service industry.

(v). The knowledge and skills acquired through a PGD in Services Management can also equip you with the foundation to start your own service-based business or work as a consultant in the service industry. You can leverage your expertise to help businesses improve their service offerings, optimize customer experiences, and drive business growth.

(2). Admission process

Admission to the PGD in Service Management course is done on the marks obtained in the entrance exam, which is followed by the counseling session conducted by the respective college authority. Few faculties additionally furnish admission primarily based totally on the benefit of the applicants at their commencement level.

Types of PGD in Service Management course

This course is for students who want to learn all there is to know about marketing from the ground up. Full-time, part-time, and distance are the 3 types of this program. The following is information on the various forms of PGD in Service program:

(1). Distance

In India, the UGC and DEB acknowledge distance PGD Service programs. For government or private sector positions, they are treated the same as a standard PGDM. The duration varies from 1-2 years depending on the college and it is for students who can't take up full-time PGD Service Management courses.

(2). Full-Time

The duration of the full-time PGD Service course is 2 years and students must take courses, submit assignments, and pass exams on campus. In a full-time PGD Service program, students will gain a lot more exposure, experience, and knowledge by engaging directly with their peers and lecturers.

(3). Part-Time

Students can complete the part-time PGD Service program in three years and at their own pace. This program is meant for the aspirants who want to continue working for their organizations and pursue the PGD Service course side by side. Several prestigious universities in India offer this program.

Eligibility Criteria

(ii). Students who've finished an applicable Bachelor's diploma application but have now no longer handed in their very last yr exam are additionally welcome to apply, supplied that they correctly whole their application and graduate within a positive quantity of time.

Admission Process

The admission process for a PGD in Services Management in India may vary slightly depending on the institute or university offering the program. However, here is a general overview of the typical admission process:

(ii). Obtain the application form for the PGD program either through the institute's official website or by visiting the admissions office in person. Fill out the application form accurately and provide the required information, including personal details, educational background, work experience (if applicable), and any other specified details.

(iii). Some institutes may conduct an entrance examination as part of the admission process. The entrance exam may evaluate your aptitude, language skills, reasoning abilities, and subject-specific knowledge related to services management. Common entrance exams for management programs, such as CAT, MAT, XAT, or institutes' proprietary exams, may be considered.

(iv). Shortlisted candidates may be called for a group discussion and personal interview round. In the group discussion, candidates are evaluated on their communication skills, problem-solving abilities, and teamwork. The personal interview assesses your suitability for the program, career goals, and motivation to pursue a PGD in Services Management.

(v). You will need to submit your academic records, including mark sheets and degree certificates, along with any other supporting documents requested by the institute. These documents are usually verified during the admission process.

(vi). Pay the prescribed application fee, which is typically non-refundable. The fee amount and payment methods will be specified by the institute.

(vii). After evaluating the candidates' performance in the entrance exam, group discussion, personal interview, and academic records, the institute will announce the final list of selected candidates. If you are selected, you will receive an admission offer letter mentioning the next steps to secure your seat, such as paying the course fee and completing the required formalities.

Accepted Entrance Exams

PGD Service management admissions are granted based on central-level examinations. Listed below are some of the PGD Service Management entrance exams are as under:

CAT	MAT	SNAP
IIFT	IBSAT	CMAT
MAH CET	NMAT	ATMA
XAT	TISSNET	TANCET

Skills Required

Service Management students work in close contact and in accordance with human beings and management professionals. Thus, these students require some specific skills apart from course knowledge that will help them excel in the field. Some of these skills include:

Leadership Skills	Communication Skills	Competitive skills
Time Management	Decision Making	Problem-solving skills
Mathematical Ability	Decision -making	Confidence

Fee Structure

The PGD in Service Management course fee is not fixed and depends on many factors. Some of the factors that influence PGD in Service Management fees include location, faculty, demand, infrastructure, and facilities available to students. The average service Management PGD course fee in India is around INR 20,000-12,00,000 PA.

Name of College	Average Fee
Apeejay School of Management, Delhi	INR 1,75,250
Adam smith institute of Management, Hyderabad	INR 11,00,000
New Horizon Leadership Institute, Bangalore	INR 80,000
Swami Vivekanand Institute of information technology, Chandigarh	INR 1,20,000

Selection Criteria

Colleges select applicants based on entrance exam results. The college produces a break list and students who have qualified for subsequent rounds such as interviews and group discussions. The selected students obtain the admit card and follow up on the other admission-related proceedings.

(3). Course Comparison

PGD in service Management v/s PGD in Advertising & Event Management

The details of the course comparison on the PGD in service Management and PGD in Advertising & Event Management course are tabulated below:

Parameters	PGD in Service Management	PGD in Advertising & Event Management
Course Name	Post Graduate Diploma in Service Management	Post Graduate Diploma in Advertising & Event Management
Course Overview	The PGD in Services Management is a two-year program that lasts one year. The route targets to decorate applicants' challenge expertise and talents whilst additionally equipping them with the abilities important to thrive within the ever-evolving housing finance sector. The route covers financing carrier quality, credit score chance management, administration, sales, preferred administration, and consumer engagement.	Post Graduate Diploma in Advertising and Event Management is a 2-year program that comes under the umbrella of PGDM. A Post Graduate Diploma is a specialized program of study that is typically undertaken after completing a bachelor's degree. It is a higher education qualification that provides advanced knowledge and skills in a specific field.
Course Duration	2 Years	2 Years
Eligibility Criteria	Bachelor’s degree in any specialization with a minimum of 50% from a recognized university	Bachelor’s degree in Advertising or equivalent with 50% aggregate from a recognized university
Average Annual Fees	INR 20,000-12,00,000	INR 1,00,000-23,00,000
Average Annual Salary	INR 2,00,000-36,00,000	INR 2,00,000-15,00,000
Top Colleges	New Horizon Leadership Institute, Swami Vivekanand Institute of Information Technology - SVIIT, etc.	University of Lucknow, Goenka University, Jagran Institute of Management and Mass Communication, Amity University
Job Roles	Operations Manager, Director of Performance Manager, Director of Process Manager, etc.	Advertising Manager, PR Manager, Event Coordinator, etc.

Read More: PGD in Advertising & Event Management

(4). Top Colleges

Listed below are some of the Top-notch Colleges for PGD Service Management in India:

Name of College	Average Annual Fee(INR)	Location
Advance Institute of business management	INR 4,95,000	Faridabad
University of Delhi, Faculty of Management Studies	INR 10,480	New Delhi
Department of Management Studies, IIT Madras	INR 3,46,000	Chennai
Prin. L. N. Welingkar Institute of Management Development & Research	INR 4,32,000	Mumbai
Maharaja Sayajirao University	INR 23,100	Gujarat
ICFAI Business School	INR 1,65,000	Hyderabad
Jaipuria Institute of Management	INR 8,20,000	Uttar Pradesh
Vinod Gupta School of Management	INR 3,11,000	Kharagpur
Symbiosis Institute of Business Management	INR 4,68,000	Pune
Department of Management - BITS, Pilani	INR 3,14,000	Rajasthan
Loyola Institute of Business Administration	INR 3,80,000	Chennai
Goa Institute of Management	INR 7,61,000	Goa
Symbiosis Institute of Business Management	INR 5,63,000	Bangalore
Bharathidasan Institute of Management	INR 6,07,000	Tiruchirapalli

(5). Job & Placements

PGD in Services Management prepares students in the intricacies of business functions including accounting, human resources, marketing, operations, and computer applications. The college students are taught on a sophisticated level, ideas of commercial enterprise strategy, analyses of enterprise problems, control of effective teams, and approaches to decorate enterprise profitability and efficiency.

Job Profiles

Listed here are some of the popular job positions offered to successful postgraduates of the discipline with the corresponding job descriptions and salaries offered.

Job Profile	Job Description
Finance Manager	Finance managers compare and allocate the economic sources of an organization to special wishes and sectors. They draft the price range for any sports and guide the government control crew via way of means of imparting economic recommendations and insights.
Executive Director	Responsible for overseeing the administration, packages, and strategic plans of the organization. Other key responsibilities encompass fundraising, marketing, and network outreach. The role was reviewed without delay by the Board of Directors.
Human Resources Manager	A human aid supervisor works with the personnel of a specific organization to make certain their well-being. In the hospitality industry, personnel is very important, and hence, human useful resource managers are specially required.
Lecturer	Responsible for managing and supervising staff at a senior level. The function might also additionally consist of the position of Head of Department, representing the group at expert meetings and seminars, and contributing to these as necessary, establishing collaborative links outside the university with industrial, commercial, and public organizations.
Purchase Manager	Purchase managers search for reliable carriers that offer good-high-satisfactory merchandise and items at affordable prices. They additionally arrange contracts with those vendors, and offer specs of the uncooked fabric required, as properly as, technicalities of various elements and merchandise needed.
Tourism Manager	Responsible for supervising staff, preparing tourist/ visitor information, managing budgets, writing reports, business planning, press releases, making presentations, and maintaining statistical and financial records.
Public Relation Officer	Responsible for fielding media questions and pitching stories to the media, preparing media kits, and organizing press conferences. In addition to writing press releases, they write speeches for organizational leaders broaden marketing and marketing and advertising and marketing communications cloth, and put together articles for company newsletters.
Catering Manager	Catering managers appear after groups of chefs, cooks, and catering employees. They work in restaurants, pubs, bars, hotels, and hotels to offer everyday catering operations and services. They also are answerable for making sure the excellent of meals and beverages.
Retailing Manager	Responsible for recruiting, training, supervising, and appraising staff, dealing with budgets, preserving statistical and economic records, dealing with patron queries and complaints, overseeing pricing and inventory control, and making sure of compliance with fitness and protection legislations.

Top Recruiters

There is a superb call for Service Management college students in numerous roles. They are given positions in public and personal sectors, and a number of the essential recruiters are:

(i). Seed InfoTech
(ii). Marriott Hotels
(iii). Amazon
(iv). Jungle Lodges Resorts
(v). Wonderla and other Theme Parks
(vi). IndiGo Airlines
(vii). Genpact
(viii). Jet Airways
(ix). Le-Meridian
(x). Other restaurants, pubs, bars, hotels, resorts, etc.

Average Salary

The average starting salaries of different job profiles under PGD Service Management lie around the:

Job Role	Average Annual Salary(INR)
Tourism Manager	Rs. 7,00,000
Catering Manager	Rs. 3,00,000
Human Resources Manager	Rs. 6,00,000
Finance Manager	Rs. 9,00,000
Purchase Manager	Rs. 7,00,000

(6). Career/Scope

Service Management has super scope, inside and outside of doors the country. The hospitality company is a fast-growing one, because of the truth that travel, tourism, and eateries will never be sincerely wiped out. It is a busy and thriving business enterprise that serves customers at a few degrees within the year, consequently making it a well-known and rapidly adaptive region of work.

Various forms of managerial positions and professions of management are provided below Service Management, such as standard supervisors and bosses of various geographical regions inside SM, presenting numerous task opportunities. This area can be very important to the monetary machine within the country, and further outside, for this reason, making it a useful direction to study.

Career options after PGD in Service Management

After completing a PGD in Service Management in India, you can explore various career options in a wide range of service-oriented industries. Here are some potential career paths you can consider:

(i). Service Manager
(ii). Customer Experience Manager
(iii). Service Operations Manager
(iv). Service Quality Analyst
(v). Service Consultant
(vi). Relationship Manager
(vii). Service Marketing Specialist
(viii). Entrepreneurship

Scope for Higher Education

After completing a PGDM, the aspirant can pursue various specialization courses to strengthen their CV and increase his corporate world credibility. Some of the renowned courses are listed below:

(i). Ph.D. in Management
(ii). Ph.D. in service Management

Skills that make you the Best PGD in Service Management Graduate

The service sector has had its share of ups and downs in recent times. But it's far developing with every passing day. The people operating in this sector, or folks who desire to work in this sector, are anticipated to have a few ability sets.

Some of the critical abilities are indexed below:

(i). People skills
(ii). Work ethic
(iii). Conversationalist
(iv). Entrepreneurial skills      

(7). FAQs

(1). What is PGD in Service Management?

Ans. PGD in Service Management is a master's level diploma course that involves the study of how to manage the various services associated with an organization. These services can be related to the various different departments in an organization and are considered essential to keep a business up and running.

(2). What is the duration of PGD in Service Management?

Ans. The duration of a PGD in Service Management is two years.

(3). What is the level of PGD in Service Management?

Ans. PGD in Service Management is a course at the postgraduate level.

(4). What is the course fee for PGD in Service Management?

Ans. The average course fee of PGD in Service Management is around Rs. 20,000-12,00,000 PA.

(5). What is the average salary after PGD Service Management?

Ans. The average salary is INR 2,00,000-36,00,000.

(6). What are the entrance exams for PGD in Service Management admissions?

Ans. The top entrance exams for admission to PGD in Service Management are CAT, CMAT, XAT, MAT, GMAT, etc.

(7). Which are a few famous PGD Service Management schools in India?

Ans. Some of the first-rate Service Management schools in India are:

(i). Delhi University (Delhi)
(ii). Narsee Monjee Institute of Management Studies (Mumbai)
(iii). Mudra Institute of Communication (Ahmedabad)
(iv). Symbiosis Institute of Business Management (Bangalore)
(v).  Chandigarh Business School of Administration (Chandigarh), amongst others.

(8). Can control publications be studied online?

Ans. Yes, management courses can be studied online. Service control has degree publications that final for 12 months or more, in addition to online examine alternatives in which the scholar can whole the equal publications both part-time or online, as preferred.

(9). In which sectors a person with a PGD in Service Management can work?

Ans. A person with a degree of PGD in Service Management can work in the sectors of Insurance Companies, Academic Institutions, Research & Consultancy Firms, Banks, Finance Institutions, ICICI Bank, Educational Institutions, Media Companies, Risk Management & Operations Companies, Facility Management Services, Event Management Companies, etc.

(10). Is it compulsory to have a management background to study PGD (Service Management)?

Ans. No, it is not compulsory to have a management background for pursuing PGD in Service Management. Any candidate with a graduation degree in any field can enter into this course.