Post Graduate Diploma in Services Management Syllabus 2025: Subjects, Specializations, and Semester-wise Syllabus

The syllabus focuses on service delivery, customer relationship management, and service quality improvement, grooming students for roles in service industries.

Syllabus of PGD in Services Management:

The syllabus for the Post Graduate Diploma in Services Management is designed to equip students with the knowledge and skills necessary for successful management in the services industry. It covers a wide array of topics relevant to services, including service marketing, service quality management, and customer relationship management. Students explore service design and innovation, learning to create and enhance service experiences. Operational aspects such as service delivery and service operations management are central to the curriculum. In addition, service leadership and human resource management in service organizations are emphasized, recognizing the critical role of employees in delivering quality services. Emerging trends such as technology integration, digital service management, and global services are integrated into the syllabus to prepare graduates for contemporary challenges in the services sector.

Syllabus & Subjects

The service sector encompasses a massive part of India’s economy and has a higher growth rate than the agriculture and manufacturing sectors. Services corporations are people-orientated because of the involvement of direct interplay with customers. Customers typically take part in the provider process, regularly through direct and uncensored interplay with personnel and facilities.

The ensuing versions in need gift a project to Operations Managers to efficaciously use the perishable provider capacity. This occurs due to the fact manufacturing and consumption happen concurrently and stock offerings regularly cannot hold pace. The path pursues to educate enrolled college students with the standards and equipment to control a career operation.

A semester-wise breakup of the PGD Service Management syllabus is given here.

Semesters	Subjects
Semester I	Human Resource Management
	Marketing Management
	Managerial Economics
	Principles of Management
	Financial Accounting
	Fundamentals of Communication & Interview Preparation
Semester II	The Integrative Manager
	Innovation Management
	Mastering the Interview & Networking Skills
	Strategic management
	Cost Accounting
	Project Work
Semester III	Human Resource Management II
	Services Management I
	Six Sigma
	Functional Administration
	Industrial relation & labor laws
	Project& ISR
Semester IV	Customer-centric organization
	Total quality management
	Services Management - II
	Services Marketing
	Project Work

Reference Books

Important books which can be used as reference books in the course PGD in Service Management are:

Name of Author	Name of Book
Shruti Bhatt	Business Process Improvement
A.M. Sheikh	Human Resource Development and Management
Jochen Wirtz, Christopher Lovelock	Services Marketing
James A. Fitzsimmons, Mona J. Fitzsimmons	Service Management, Operations, strategy, Information Technology
Rajeev Batra, John G. Myers, David A.	Advertising Management