Post Graduate Diploma in Services Management Syllabus

Syllabus of PGD in Services Management:

The syllabus for the Post Graduate Diploma in Services Management is designed to equip students with the knowledge and skills necessary for successful management in the services industry. It covers a wide array of topics relevant to services, including service marketing, service quality management, and customer relationship management. Students explore service design and innovation, learning to create and enhance service experiences. Operational aspects such as service delivery and service operations management are central to the curriculum. In addition, service leadership and human resource management in service organizations are emphasized, recognizing the critical role of employees in delivering quality services. Emerging trends such as technology integration, digital service management, and global services are integrated into the syllabus to prepare graduates for contemporary challenges in the services sector.

Syllabus & Subjects

The service sector encompasses a massive part of India’s economy and has a higher growth rate than the agriculture and manufacturing sectors. Services corporations are people-orientated because of the involvement of direct interplay with customers. Customers typically take part in the provider process, regularly through direct and uncensored interplay with personnel and facilities.

The ensuing versions in need gift a project to Operations Managers to efficaciously use the perishable provider capacity. This occurs due to the fact manufacturing and consumption happen concurrently and stock offerings regularly cannot hold pace. The path pursues to educate enrolled college students with the standards and equipment to control a career operation.

A semester-wise breakup of the PGD Service Management syllabus is given here.

Reference Books

Important books which can be used as reference books in the course PGD in Service Management are: