1 Years
Diploma
Hotel Management and Hospitality
Full Time
"Explore the comprehensive syllabus of the Diploma in Hotel Management Front Office Operation program, covering guest services, reservation management, and communication skills."
Academic Structure for Diploma in Hotel
Management Front-Office Operations
A diploma in Hotel Management - Front Office Operations has a curriculum that has been specifically created to provide students with a thorough overview of the sector and the specialized skills needed for front office positions. Regularly covered in the curriculum are topics like:
| S.No | Particulars | Description |
| 1. | Front Office Procedures | Check-in and check-out procedures, Guest registration and documentation, Handling guest inquiries and requests , Reservation management |
| 2. | Reservation Systems | Introduction to hotel reservation systems, Handling room bookings, cancellations, and modifications, Managing online reservations and distribution channels, Revenue management and maximizing room occupancy |
| 3. | Guest Relationship | Developing a warm and welcoming environment for visitors and being aware of their needs and preferences is the goal of guest relations, Providing specific requirements to customers, |
| 4. | Property Management Systems (PMS): | Overview of hotel property management systems, Managing guest information and profiles, Room assignments and tracking room availability, Billing and financial transactions |
| 5. | Front Office Accounting | Basics of accounting and financial operations in the front office, Handling payments, invoices, and guest accounts, Reporting and analysis of front-office financial data |
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